Software Assurance
Always at your service – whatever the jam
- Software updates and upgrades
- Technical bulletin
- Newsletter
- Support hotline via authorised specialist distributors
- Support request history maintained
- Optional diagnosis via remote access
Our Software Assurance offers you
peace of mind in the event of any problems. Our Spielberg Software
Assurance support package has been specially designed to guarantee you
the best possible technical support after purchasing our software.
Downtimes are minimised, and the efficiency gained through using our
products is not put at risk.
With valid Software Assurance, regular updates and
upgrades are available for all current versions, plus support hotline
via authorised specialist distributors, support request history
maintained and optional diagnosis via remote access.
Spielberg maintains support for older versions of the software for three years following discontinuation of the software.
We hereby announce
the withdrawal of support for the ScanFile version 8 and FileDirector
versions 2.0 and 2.5 for the end of 06/2015 and FileDirector version 2.6
for the end of 03/2016.
For the following versions support
was or will be discontinued. If you are considering updating to a
current version of the software, we can offer favourable terms and
conditions for this.
ScanFile
- ScanFile Version 2
- ScanFile Version 3
- ScanFile Version 4
- ScanFile 2000 - Version 5
- ScanFile 2002 - Version 6
- ScanFile 2003 - Version 7
- ScanFile Version 8 from 07/2015
FileDirector
- FileDirector Version 1
- FileDirector Version 1.5
- FileDirector Version 2.0 from 07/2015
- FileDirector Version 2.5 from 07/2015
- FileDirector Version 2.6 from 03/2016
We offer extensive support services – within certain constraints. We regret that we are unable to help with the following:
- User training or administrative tasks;
- Virus removal and/or rectifying any damage caused by viruses or other errors;
- Checking, backing up and restoring databases and the associated data;
- On-site services relating to problems arising through administrative error (including loss of data) or problems covered as part of a training event.
